OverviewAgent WorkspaceSupervisor QueueAnalytics

Interactive Prototype

Working simulations of the copilot system

These prototypes demonstrate the core user experiences: the agent workspace with copilot suggestions and override flows, the supervisor review queue for high-risk deviations, and the operations dashboard showing pilot metrics.

Agent Copilot Panel

3-panel workspace: customer context, chat thread, and copilot suggestions. Follow or override suggestions with real-time deviation classification and risk scoring.

Suggestion cards with policy citationsOverride flow with reason tagsReal-time risk gauge (0–21)AI trace log with reasoning chain

Supervisor Review Queue

Prioritized queue of Tier H and Tier C deviations awaiting supervisor review. Full case context, risk breakdown, and approve/reject workflow.

Priority-sorted queue with SLA timersRisk score component breakdownApprove/reject with mandatory rationaleDisposition history and trends

Operations Dashboard

Real-time KPIs, deviation distribution, policy adherence trends, and agent adoption metrics for the pilot program.

KPI strip with trend indicatorsTier distribution donut chartPolicy adherence trend over 8 weeksTop override category breakdown

All prototypes use mock data based on Singapore GrabFood pilot scenarios. Interactive elements simulate the real-time classification, risk scoring, and approval workflows described in the architecture documentation.